Safety and Crisis Protocol

Every incoming message is screened before it is answered. The screen is a fixed rule, applied the same way to every message rather than decided in the moment, because whether a message is a crisis must not depend on how a conversation happens to be going.

When the screen matches, the ordinary conversation stops for that message. Nothing is offered, nothing is sold, and no ordinary reply is sent. What is sent instead is fixed text that steps out of the conversation, says plainly that this is not something the chat can help with, and says where to get help: in the United States, 988 by call or text, or HOME to 741741 for the Crisis Text Line; anywhere else, findahelpline.com, which lists a service by country. These are free services staffed by people.

After that, the conversation stays paused for 24 hours — no offers, no sales and no follow-up messages are sent to it. If the same subject is raised again within that window, the crisis resources are sent again rather than withheld — being answered with silence is the one outcome we will not produce.

What this protocol does not do, stated plainly so nobody relies on more than exists: it is not a clinical assessment, it does not detect every way distress can be expressed, and it does not put a trained counsellor on the other end. It is a stop and a referral. If you or someone you know is in immediate danger, contact your local emergency number rather than a chat.

This site is for adults only and is not directed at anyone under 18. Where we become aware that an account belongs to a minor, the conversation is ended and the account blocked.

Questions about this protocol, or a report that it failed: compliance@sxtgram.com.